GPG teams have been originators of programs that have been used to shape the leadership and management training industry, and we continue to be pioneers in our respective fields. We have worked globally with clients who grew from domestic category leaders to international titans and have worked to ensure that the work we do reflects a deep level of cultural sensitivity in all geographic locations.

We put our cadre of associates through intensive training to ensure that everyone upholds the highest standards of performance when working with clients. We believe that no other company provides the range of services offered by the Global Platinum Group along with the ability to deliver them globally though integrated networks of subject matter specialists.



The Global Platinum Group process includes:


STEP 1.  ASSESSMENT

GPG works with an organization's leadership to establish performance metrics that can be used to monitor and measure the success of our work. This enables us to validate our approach, and pinpoint where to direct energy and attention. Our proprietary, Web-based survey tools can evaluate an organization's performance and the key factors that influence success (or validate client assumptions of what success looks like). Our assessments frequently help client leadership answer important questions such as:
  •  Do your managers feel enabled, or have the skills and training they need to contribute to the success of the organization?

  •  Is your organization's support structure in alignment with what is expected from managers?

  •  Is everyone on the same page as it relates to your corporate objectives and strategies?

  •  What training do people need that they are not receiving and who are they?

  •  How will changes in the organization's business practices and policies impact customers?

GPG assessments pinpoint which management and training improvements will yield the greatest organizational results.




STEP 2.  PROGRAM DESIGN AND DEVELOPMENT

The Global Platinum Group designs solutions that address essential management and training needs across an organization. From organizational alignment and leadership training, to gender, multicultural and diversity training, the Global Platinum Group can draw on the appropriate expertise to plan a customized training program with across continents and down to the local level. We are sensitive to the need for cultural fit as well as the importance of leadership engagement at the highest levels of an organization.




STEP 3.  TRAINING

Few organizations can identify the priorities, design the innovative solution and then execute their recommendations. We execute and deploy programs in several ways:
  • The Global Platinum Group will bring industry recognized business
    thought leaders into your organization to conduct onsite training and can do this in over 27 countries

  • We provide a complete library of training materials and books for use during and after our training programs.


  • All of our programs can be customized for each client, and linked back to organizational performance goals and metrics

  • For over 25+ years we have developed hands on Management Training. Clients report measurable results in customer satisfaction, employee retention and profitability.

  • We offer sophisticated online training and mentoring to supplement the initial training program and/or through monthly follow-ups with each participant. What we do not do is come into your organization, conduct short-term programs and then leave.



STEP 4.  ON GOING SUPPORT

In addition to follow-up training and mentoring, the GPG process includes quarterly tracking and analysis surveys that measure success and outcomes as well as pinpointing areas that continue to need improvement. This can be done on a department, team or individual level.



STEP 5.  ROI

Finally, the Global Platinum Group will work with you to translate program results in terms that quantify changes in productivity, sales, customer/employee satisfaction or other outcome that was defined as the success measurement during the assessment phase.